Privacy Policy

CurveLink

1. Overview

CurveLink is an SMS notification service for apartment communities. This Privacy Policy explains how we collect, use, and protect your phone number and related information when you subscribe to our alerts.

2. Information We Collect

Phone number: The mobile number you provide when opting in.
Opt-in timestamp: When you subscribed to the service.
Message history: Records of alerts sent to your number.
Technical logs: Delivery status, error codes, and system diagnostics for troubleshooting.

3. How We Use Information

To send safety alerts, maintenance updates, and community notifications.
To maintain delivery logs and ensure system reliability.
To respond to STOP, START, and HELP requests.
To comply with legal obligations and carrier requirements.

4. Sharing of Information

We share your phone number with SMS service providers (such as Twilio) solely to deliver messages.
We may share data if required by law or to protect the rights and safety of users.
We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as you remain subscribed and for a reasonable period afterward for compliance and record-keeping purposes. You may request deletion of your data by contacting your property management or emailing us directly.

6. Your Choices

Opt out: Text STOP at any time to unsubscribe from all messages.
Questions: Contact your property management or email us for assistance.
Data requests: To request access to or deletion of your data, contact us at the email below.

7. Security

We use reasonable administrative, technical, and physical measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the revised policy.

9. Contact

If you have questions about this Privacy Policy or your data, please contact us at:
hello@curvelink.io

Last updated: November 2024